Effective Date: July 1st, 2025

At His & Hers Cleaners, ("we," "us," or "our"), your privacy is important to us. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your personal information when you visit our website (hosted on Squarespace) or use our cleaning services, whether residential or commercial, or apply to work with us. By using or being a part of our services, you consent to the practices described in this policy.

Information We Collect

We collect the following categories of information:

a. Personal Identifiable Information (PII):

• Full Name: For booking, invoicing, staff communication, and onboarding.

• Email Address: To confirm bookings, send receipts, communicate with clients and applicants.

• Phone Number: For appointment confirmations, service-related inquiries, emergency contact, or applicant follow-up.

• Home or Business Address: Required to perform on-site cleaning services and to understand cleaner service availability zones.

b. Payment Information:

• Customer payments are processed through Square. We do not store full credit/debit card numbers or banking details on our servers. Square uses industry-standard encryption and PCI-compliance to secure transactions.

• For cleaners, we may collect payout information (e.g., banking details, tax identification) to process payments via secure payroll platforms. This data is stored securely and only accessed by authorized personnel.

c. Employment and Application Information (for Cleaners):

• We collect information you provide in your application, including work history, references, certifications, and availability.

• If hired, we request government-issued ID, background check consent, and documentation to comply with employment regulations.

d. Usage Data and Cookies:

• We may collect anonymized data such as IP address, browser type, pages visited, and time spent on our site for analytics. This helps us improve user experience.

How We Use Your Information:

We use your personal data strictly for operational and employment purposes:

a. To Provide Services:
To book appointments, assign cleaners, and perform requested cleaning services.

b. To Communicate with You:
We use your contact information to send confirmations, reschedule requests, customer service responses, and application or employment updates.

c. To Process Payments:
Your payment data is securely handled by Square. We retain transaction metadata (date, time, amount) for accounting and customer service purposes. Cleaners' payout data is handled in accordance with secure payroll procedures.

d. To Manage Customer and Employee Relationships:
Using Jobber, we maintain a secure record of your service history, preferences, communications, and employment records if applicable.

e. For Marketing (with Consent):
If you subscribe, we may send promotional emails. You can unsubscribe anytime via the link in the email.

f. To Improve Our Services:
Non-identifiable browsing data may be used to enhance our website's usability and functionality.

g. For Employment Consideration:
Cleaner application data is used only for recruitment, hiring, onboarding, and internal record keeping purposes.

h. To Protect Confidential Client Information:
We maintain strict confidentiality regarding any commercial client information, including facility access codes, security systems, or sensitive operational details, and will not disclose such information without explicit authorization unless required by law.

How We Protect Your Information

We are committed to securing your personal data through the following methods:

• SSL Encryption: Our Squarespace hosted website uses Secure Socket Layer (SSL) encryption.

• Limited Access: Only authorized staff have access to customer and applicant data via secure logins.

• Trusted Platforms: We use BookingKoala (scheduling), Jobber (CRM), and Square (payments), all of which adhere to strict data privacy protocols.

• No Local Storage: We do not store sensitive data like credit card or bank information locally.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information.

We may share information in the following scenarios:

• Service Providers: We share necessary data with third parties (e.g., Square, BookingKoala, Jobber) to carry out core business functions.

• Legal Requirements: We may disclose information if required to comply with legal obligations (e.g., subpoenas, court orders).

• Business Transfers: If ownership of the business changes, customer and employee/applicant information may be transferred, subject to the same protections outlined here.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to:

• Track visitor behavior anonymously (e.g., Google Analytics)

• Maintain user session continuity

• Improve functionality and ease of navigation

You may disable cookies through your browser settings. Note: doing so may affect some website features.

Your Data Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Correction: Ask us to correct inaccurate or incomplete information.

• Deletion: Request deletion of your personal data, unless required to retain for legal or operational reasons.

• Opt-Out: Unsubscribe from marketing communications at any time.

• Restriction: Request restriction of processing under certain conditions.

• Portability: Request a copy of your data in a portable format.

While His & Hers Cleaners is currently based in Florida and subject to Florida laws, we recognize and honor applicable data protection rights under laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) for users who are protected by them.

To exercise any of these rights, contact us at info@hisandherscleanersfl.com. We will respond within the timeframe required by applicable law.

Data Retention

We retain your information only as long as necessary to:

• Provide services and customer support

• Comply with legal and tax obligations

• Process job applications or employee records

• Resolve disputes and enforce agreements

When data is no longer needed, we securely delete or anonymize it.

Third-Party Services and Links

Our site and services may contain links to third-party platforms:

• Squarespace – https://www.squarespace.com/privacy

• BookingKoala – https://bookingkoala.com/privacy-policy/

• Stripe – https://stripe.com/privacy

  These third-party services have their own privacy policies, and we encourage you to review them.

Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated "Effective Date."

If significant changes are made, we may notify you via email or a notice on our website.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Email: info@hisandherscleanersfl.com
Phone: (954)300-1017

Thank you for trusting His & Hers Cleaners. Your privacy is important to us.